Perfumedom accepts and delivers orders within its available stock. In the event that some products are temporarily unavailable, we will send you an email to let you know. You will then have the option to modify or cancel your order.
In case of cancellation due to temporary unavailability of items, we undertake to give you a full refund as soon as possible. When confirming your order, you accept all general terms of sale. Perfumedom bears no responsibility for lost shipments although we will do our best to track them down.
Delivery times vary depending on the destination and delivery method. Perfumedom can not be held responsible for any delays in delivery. Delayed delivery will not result in a penalty or compensation and can not be used as a reason to cancel the order.
We aim to process and dispatch small orders (250g/scent) within approx. 3 working days, however this can vary depending on the season, on what we have in production at the time we receive your order, and the total volume of your order. In rare occasions, items exceeding 1kg lead times can be increased up to 4 to 5 weeks.
We only ship to European destinations: Austria, Belgium, Bulgaria, France, Germany, Italy, Luxembourg, Monaco, The Netherlands, Romania, Hungary, Czech Republic, Poland, Slovakia, Slovenia, Ireland, Portugal, Spain, Denmark, Estonia, Finland, Latvia, Lithuania, Sweden, Croatia, Cyprus, Serbia, Bosnia & Herzegovina, North Macedonia, Montenegro, Albania, Kosovo, Malta, Norway, Switzerland and the UK.
All domestic orders (Greece) are sent via UPS or ACS courier or KIFA if they exceed 12kg of total weight. Rates start at 4,00€.
Zone 1 Shipping
Zone 1 includes Austria, Belgium, Bulgaria, France, Germany, Luxembourg, Monaco, the Netherlands, Romania and Hungary. Shipping options are UPS/DHL Standard (delivery 5-9 days) and UPS/DHL Express (delivery 2-3 days). Rates start at 8,00€.
Zone 2 Shipping
Zone 2 includes the Czech Republic, Poland, Slovakia, Slovenia, Ireland, Italy, Portugal and Spain. Shipping options are UPS/DHL Standard (delivery 5-9 days) and UPS/DHL Express (delivery 2-3 days). Rates start at 10,50€.
Zone 3 Shipping
Zone 3 includes Serbia, Bosnia and Herzegovina, North Macedonia, Albania, Kosovo, Montenegro and Turkey. Shipping with Registered Air Mail (delivery 6-10 days). Rates start at 11,50€.
Zone 4 Shipping
Zone 4 includes Cyprus. Shipping options are ΑCS Courier (delivery 3-5 days). Rates start at 10,00€.
Zone 5 Shipping
Zone 5 includes Denmark, Estonia, Finland, Latvia, Lithuania and Sweden. Shipping options are UPS/DHL Standard (delivery 6-9 days) and UPS/DHL Express (delivery 2-3 days). Rates start at 12,50€.
Zone 6 Shipping
Zone 6 includes Croatia. Shipping options are UPS/DHL Standard (delivery 5-9 days) and UPS/DHL Express (delivery 2-3 days). Rates start at 14,50€.
Zone 7 Shipping
Zone 7 includes Malta. Shipping options are Registered Air Mail (delivery 5-9 days). Rates start at 19,50€.
Zone 8 Shipping
Zone 8 includes Norway and Switzerland. Shipping options are UPS/DHL Standard (delivery 6-9 days) and UPS/DHL Express (delivery 2-3 days). Rates start from 18€. (Note: There may be additional customs duties upon parcel arrival. See below: Customs Disclaimer)
Zone 9 Shipping
Zone 9 includes the United Kingdom plus Northen Ireland. Shipping options are UPS/DHL Standard (delivery 6-9 days) and UPS/DHL Express (delivery 2-3 days). Rates start from 13,50€. (Note: There may be additional customs duties upon parcel arrival. See below: Customs Disclaimer)
Notes on Shipping Rates
Shipping rates are calculated by the total weight and in some case the volume metric weight, depending on the greater and which carrier we are using. Volume metric weight is applicable to most International shipments. The shipping cost is automatically calculated at the checkout, if for any reason there is no shipping option available please contact us.
The system recognizes the total volume and weight of the order and automatically applies the most affordable options for you. If you wish to be serviced by a specific courier, please mention it in the comments and we will send you additional payment info if any.
Orders above 12kgs appear as zero (0,00) of charge on checkout. This is due to the fact that our couriers will only handle up to a certain weight. All orders above 12kgs are subject to special quota which you will be informed by email and will be required to pay.
Notes on Air Mail Dispatch
In some cases, the Registered Air Mail tracking is overriden or appear to be stuck once the parcel arrives at the country of destination. This is due to the fact that another private courier company (like TNT, DHL etc) has been charged the “last mile” delivery and replaces with its own tracking number, making the parcel temporarily “untraceable”. Don’t panic! This is standard procedure!
You can arrange collection using your own preferred courier if this is a requirement. Please contact us in advance to make arrangements. Please note that we will not deal direct with 3rd party couriers or take any responsibility for any charge occurred. This will be the responsibility of you the client.
We are not in a position to know each country’s individual regulations. Please refer to your local authorities for custom duties information. Furthermore, please note that we do not enclose any documents to any purchase besides invoice/purchase receipt. It is the customer’s responsibility to download and keep a copy of the SDS & IFRA documents we share on our website and provide to whomever requests them.