Orders are accepted subject to product availability. If an item becomes unavailable before dispatch, we may delay fulfilment, cancel the affected item, or contact you with the available options. Any amount paid for Goods that we do not supply will be refunded.
Carrier transit and delivery estimates are indicative and may be affected by circumstances outside our control. For Business Customers, delays do not give rise to compensation, penalties or cancellation rights unless expressly agreed by us in writing. Mandatory Consumer rights remain unaffected.
Lead times
For online orders, we typically process and dispatch within 1–2 working days. Processing times may vary depending on seasonality, current production workload, product availability and the total volume of the order. Processing times are estimates and are not guaranteed unless expressly confirmed by us in writing.
Please note: choosing UPS Saver does not prioritise order processing or production. Saver only refers to the carrier’s transit service after dispatch. All orders are processed in the normal production and fulfilment queue.
Shipping countries and rates
We currently ship to the destinations listed in the shipping zones below. Malta is not currently serviced.
Zone 1
Zone 1 includes Austria, Belgium, Bulgaria, France, Germany, Italy, Luxembourg, the Netherlands, Hungary & Romania. Shipping options are UPS Standard (est. delivery 4-9 days) and UPS Saver (est. delivery 2 days). Rates start at 9,80€.
Zone 2
Zone 2 includes Ireland, Spain, Croatia**, Poland, Portugal, Slovakia, Slovenia & the Czech Republic. Shipping options are UPS Standard (est. delivery 5-10 days) and UPS Saver (est. delivery 2-3 days). Rates start at 10,90€. Note: The Azores and the Canaries are only serviced with UPS Saver.
Zone 3
Zone 3 includes Denmark, Estonia, Latvia, Lithuania, Sweden & Finland. Shipping options are UPS Standard (est. delivery 6-11 days) and UPS Saver (est. delivery 2-3 days). Rates start at 12,50€.
Zone 4
Zone 4 includes the United Kingdom⚠️. Shipping options are UPS Standard (est. delivery 10-12 days) and UPS Saver (est. delivery 2-4 days). Rates start at 14,50€.
Zone 5
Zone 5 includes Cyprus. Shipping with UPS Saver (est. delivery 2-3 days). Rates start at 14,00€.
Zone 6 Shipping
Zone 6 includes Norway & Switzerland⚠️ which ships only with UPS Express Saver (est. delivery 2-4 days). Rates start at 33,50€.
Zone 7 Shipping
Zone 5 includes Albania, Serbia, Bosnia, Montenegro and N. Macedonia ⚠️. Shipping options are UPS Saver (est. delivery 3-4 days). Rates start at 28,50€.
Zone CA, AZ Shipping
Zone CA, AZ includes the Canaries*** and the Azores. Shipping options are UPS Saver (est. delivery 3-4 days). Rates start at 28,50€.
Domestic
All domestic orders (Greece) are sent via UPS or ACS courier (est. delivery 1-3 days). Rates start at 4,00€.
Important Notes on Shipping
The above delivery estimates represent the shipping carriers’ valuations and not our own. We cannot be held by any means responsible if delivery exceeds the abovementioned quotas. Once a business order has been dispatched, transit risk rests with the customer, subject to our Terms & Conditions. Where we are the contractual shipper, we may assist with a carrier claim where appropriate. Consumer orders are handled in accordance with applicable consumer law.
Once a parcel is in transit we are not in the position to take any action which may affect or alter or hasten the time or the destination of a parcel apart in assisting with communication between the customer and the carrier and possibly provide additional helpful updates on delivery.
Shipping rates are calculated by the total weight and in some cases the volume metric weight, depending on the greater and which carrier we are using. Volume metric weight is applicable to most International shipments. The shipping cost is automatically calculated at the checkout, if for any reason there is no shipping option available please contact us.
The system recognizes the total volume and weight of the order and automatically applies the most affordable options for you. If you wish to be serviced by a specific courier, please mention it in the comments and we will send you additional payment info if any.
Our online shipping calculator supports orders up to 44 kg. Orders above 44 kg require an individual freight quotation and shipping arrangement. Please contact us before placing the order.
Collection
You may arrange collection using your own courier, subject to prior confirmation with us. The courier is appointed by you and all booking, transport, insurance and related charges are your responsibility. For business orders, risk passes when the Goods are handed over to your appointed carrier. Consumer orders remain subject to mandatory applicable consumer law.
⚠️Customs Disclaimer for non-EU destinations
For deliveries outside the EU, any applicable import duties, taxes, customs charges and clearance fees are the responsibility of the recipient. Import requirements vary by destination, and customers are responsible for confirming any local requirements before ordering.
We include the commercial invoice or purchase documentation required for the shipment. Product regulatory documents, including SDS, IFRA Certificates and Allergen Declarations, are available electronically and should be downloaded and retained by the customer where required for import, regulatory or business purposes.
Customs delays, inspections or charges imposed by local authorities or carriers are outside our control. Additional terms apply under our Terms & Conditions, Section 15 – Customs, Importation, Sanctions and Onward Export.
* Except Malta.
** Croatia: 6-12 days on Standard and 3-4 days on Saver
*** The Canary Islands are outside the EU VAT area. Orders shipped to this destination are treated as exports and may be subject to local taxes (IGIC), customs duties, and clearance fees upon arrival. These charges are the responsibility of the recipient and are collected by the courier (UPS) at the time of delivery.