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Visit our FAQs page for info on prices, invoicing & shipping

1. Wholesale orders

Perfumedom is operating on a Business to Business model. By using our site you are agreeing you are a business and bound to our Terms & Conditions as set out below. You may be asked for proof of the type of business and any other relevant details we may require. Any information we seek from you when placing an order is for billing and delivery purposes or for contacting you about your order. We do not share any personal information with any other companies.

When placing an order to purchase goods from Perfumedom, you will be sent an email confirming approval of the order as well as other useful information. A contract between you and Perfumedom will only take place once the order has been accepted processed and payment has been received. You will then receive another email informing you about the dispatch of your order. It is your responsibility to provide correct and adequate information about your company’s address. If upon receipt of email confirmation any of the details you provided appear erroneous or missing please contact us as soon as possible to correct them.

2. Liability

Perfumedom is a supplier of odoriferous raw materials for use in scented consumer products such as candles, diffusers, soaps and toiletries. The fragrance oils we sell are considered as “raw materials” and must not be regarded as “end-products”.

Any written content in this website is for information purposes and guidance. Perfumedom is not providing recommendations to any product promoted on this website. Product descriptions are provided to give you an indication of the scent notes of each fragrance oil in our own experience and perception. Also, any descriptions should not be confused with trademarks or copyrights and have no affiliation with any manufacturer or brand.

The images used for our products are for illustration purposes only. The material on the Website does not constitute advice and you should not use this information to take any action in your own production method.

Regarding to product descriptions, although we try our best to communicate about the scent make-up of a fragrance to the best of our knowledge, aromatic notes can be perceived differently between various people. This also applies to matters concerning the strength of a perfume and we cannot be held responsible for any misconceptions or incorrect expectations on the part of the customer.

3. Disclaimer

We strongly recommend that you test all fragrance oils in your own product base in order to ensure complete suitability and compatibility. We cannot be held responsible for how any of our products are used after purchase. All of our fragrance oils are suitable for use in paraffin and vegetable waxes, home fragrancing, as well as toiletry Products. IFRA and SDS Information is available for download online or by request.

Any product name which may bear similarity to a commercial perfume is non intentional and must not be confused as a dupe or type.

4. Weights & Measures

Our fragrance oils are measured by grams or kilograms (g/kg) not by volume (ml/lt) unless otherwise stated. Due to the relative density of each fragrance volumes, can vary depending on the consistency of each fragrance.

5. Stock Availability

We try to hold stock of all active products, however occasionally an item will be out of stock. If this is the case we will inform you. All delivery dates are estimates and are subject to availability.

6. Prices & Payments

All prices are final and cannot be subjected to reduction by individual quotas for bulk orders.

All prices are subject to revision in the event of any misprint on our website but notification of any increase or reduction of payment will be given upon receipt of the order. At this point you have the right to cancel your order.

All prices listed on our website are exclusive of VAT. VAT exemption is available only for registered EU based businesses or businesses outside of the EU. Non registered EU based business or EU based individuals (non legal entities) or Greek based businesses or Greek based individuals will be charged of 24% tax for their purchases at checkout.

Our Preferred Payment method is PayPal which also accepts all major credit cards, without having to register with PayPal independently. Customers have the option to pay by Bank Transfer or by our secure payments carrier VIVA WALLET which includes all credit/debit card as well as Klarna and Google Pay. By selecting Bank Transfer, you will receive a confirmation email with our Bank Details. Dispatch will take place after we receive proof of payment. Please reference your order or invoice number.

7. Shipping

All prices listed do not include postage and packaging. Postage and packaging is charged per order not per item. Shipping cost is calculated by weight, service and location for all services we use. Please see Shipping info for more information about shipping fees.

All orders will be consigned by the most economical route for standard deliveries. If other arrangements are made on the customer’s instructions, any additional cost will be charged.

We reserve the right to charge additional postage cost if incurred should you as the customer omit the correct location for delivery.

Any charges incurred for the return of goods, caused by failure of the client to accept or collect the goods delivered within the specified time given at time of attempted delivery, will be charged to the client.

The customer is acknowledging that once a shipment has left our premises it is no longer under our control or responsibility to track its process and safe delivery. Any issue that may arise regarding delivery or collection must first be resolved with the respective courier prior to communicating with us.

It is the customer responsibility to provide with adequate and accurate address details on checkout as this data will directly affect the instructions going to pass on to the courier for delivery. We cannot by any means be held responsible for inaccuracies, errors or ommisions in shipping address information provided by the customer.

It is the customer’s responsibility to arrange safe collection of the package and we cannot by any means be held responsible for delivery failures or withholds, lost or misplaced packages or failure of communication with courier companies.

The time in which the goods are in transit in a respective country may vary depending on the final destination (last-mile), which in turn may affect the delivery estimate the courier has provided. We cannot by any means be held rensponsible for any delivery delays exceeding the range we present on our website. The customer acknowledges that this information we present is an average estimate provided by courier companies.

Any change in shipping address must occur at maximum 24hrs after placing an order. We cannot instruct any courier to change delivery address once the package has left our premises, as we have forbidden our associates to reroute shipments. Should the customer cannot be reached, or address not found or after 3 failed delivery attempts, the package will be held at a nearby Access Point for pick-up.

8. Production & Dispatch

We aim to dispatch all orders under 2kg per fragrance within 1-3 working days. However, at times of exceptional demand or low stock levels, lead times may be extended and we will inform you accordingly. Orders between 2kgs – 4kgs per fragrance lead times may be raised up to 8 days depending on our current stock.

Orders exceeding 5kgs per fragrance have a production estimate of 6-8 weeks.

We cannot by any means be held accountable for any claims of delays of production.

9. Refunds & Returns

The Consumer Contracts (Information, Cancellation and Additional Charges) do not apply for Business to Business transactions and by purchasing from this site you are confirming that you are a business and not a consumer and therefore are bound by these Terms and Conditions.

We do not accept returns, nor exchange or refund of any product once an order has been processed and dispatched, unless damaged in transit. No other claims for refunds are accepted by our company.

Breakages and damaged goods must be reported within 48 hours of delivery. We may request that the damaged goods are returned to us within 30 days. In this case please quote your order/invoice number and any photographic proof which may be asked for.

It is your responsibility to obtain proof of postage when returning any damaged goods.

10. International Orders & Customs

Goods ordered from Perfumedom for delivery outside EU may be subject to import duties and taxes. These will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you. We cannot and will not be held liable for any charges incurred. Furthermore, we cannot be held liable for any parcel hold-ups in customs leading to delivery delays. If in the event of any customs charges not paid by the customer and Perfumedom incur any costs relating to this outcome, we will have no alternative but to charge you the full amount of the fee. This would also apply if the goods were returned or imported by customs. Any goods received back will be subject to restocking fee and any other costs incurred. Please Note: Customs policies vary from country to country. We would advise that you contact your local customs officer for full details and regulations prior to placing an order.

11. Privacy policy

Your use of this website implies consent to the use of cookies. Cookies are essential in order for the shopping cart and your account details to function properly. Please see our Privacy Policy for further information.

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