TERMS AND CONDITIONS OF SALE, WEBSITE USE AND DIGITAL SERVICES
Version 4.0
Effective date: 4 September 2026
These Terms and Conditions govern the sale and supply of products by HELESSENCE S.M.P.C., trading as Perfumedom, together with access to and use of Perfumedom websites, online applications, calculators, generated documents and digital services.
1. SELLER, SCOPE AND APPLICATION
1.1 Seller. HELESSENCE S.M.P.C., trading as Perfumedom, VAT No. EL802811617, G.E.MI. Registration No. 183224206000, registered office at Eth. Antistaseos 52, Ampelokipoi 56123, Thessaloniki, Greece (“Seller”, “Perfumedom”, “we”, “us”, “our”).
1.2 These Terms apply to:
a. all Goods supplied by Seller through perfumedom.com, email, quotation, proforma invoice or any other ordering method accepted by Seller;
b. access to and use of perfumedom.com and Perfumedom-controlled subdomains;
c. access to and use of Digital Tools; and
d. documents, calculations and other outputs generated through Digital Tools.
1.3 These Terms apply to both Business Customers and Consumers.
1.4 Where Customer legally qualifies as a Consumer, any mandatory right which applicable law does not permit the parties to exclude, restrict or waive shall prevail only to the minimum extent necessary to give effect to that mandatory right.
1.5 Nothing in these Terms grants Consumer rights to a Customer who does not legally qualify as a Consumer in relation to the relevant transaction.
1.6 A natural person placing an order or creating an account represents that they have the legal capacity necessary to enter into the relevant contract. Where legally required, the User must be at least 18 years of age.
1.7 A person acting for a business represents that they have authority to bind that business.
2. DEFINITIONS
For these Terms:
“Business Customer” means a Customer acting for purposes relating to its trade, business, craft or profession and which does not qualify as a Consumer in relation to the relevant transaction.
“Consumer” means a natural person who qualifies as a consumer under applicable mandatory law in relation to the relevant transaction.
“Customer”, “Buyer”, “User”, “you” and “your” mean the natural or legal person purchasing Goods, accessing the Website or using Digital Tools, as applicable.
“Goods” means fragrance oils, perfume oils, essential oils, aroma molecules, preparations, premixes, samples and any other physical products supplied by Seller.
“Documentation” means any SDS, IFRA Certificate, Allergen Declaration, Certificate of Analysis, Specification or other technical or regulatory information supplied or made available by Seller.
“Specification” means only a product-specific technical specification which Seller expressly identifies as applicable to the relevant Good or Batch.
“Batch” or “Lot” means Goods identified under the same production, release or batch reference.
“Bulk Order” means an order designated by Seller as bulk supply or bulk production.
“Made-to-Order Goods” means Goods specifically procured, produced, blended, premixed, filled, packaged or otherwise prepared for a particular Customer or order.
“Digital Tools” means any application, calculator, classification tool, formulation tool, regulatory workspace, database, SDS generator, automated support system, AI-assisted tool or other software made available by Seller, including the CLP Tool, The Lab and SDS Generator.
“Website” means perfumedom.com and any website, subdomain or web application operated by or for Perfumedom.
“Working Day” means Monday to Friday excluding public holidays observed in Greece.
“Dispatch” means handover of Goods to a carrier or, where collection is agreed, the time Goods are made available for collection.
“Original Seal” means a tamper-evident seal, breakable tamper ring, first-opening closure, foil seal, shrink seal or comparable closure designed to provide evidence that a container has been opened.
3. ONLINE ACCEPTANCE AND ELECTRONIC CONTRACTING
3.1 Where Seller presents an online mechanism requiring acceptance of these Terms, Customer accepts the applicable Terms by affirmatively selecting that mechanism and proceeding with the transaction or account registration.
3.2 Seller may prevent submission of an order, registration or access to a Digital Tool unless the applicable Terms have been accepted.
3.3 Seller may lawfully retain electronic records of:
a. the version of the Terms accepted;
b. the date and time of acceptance;
c. the relevant order or account;
d. transaction records; and
e. other technical evidence reasonably necessary to establish acceptance.
3.4 Such electronic records may be relied upon as evidence of acceptance, subject to applicable law and proof of manifest error.
3.5 Acceptance of these Terms does not constitute acceptance by Seller of a Customer order. Contract formation for Goods is governed separately by section 4.
4. ORDERS AND CONTRACT FORMATION
4.1 Placement of an order constitutes an offer by Customer to purchase the relevant Goods.
4.2 Automated acknowledgements, payment receipts, payment authorisations and messages confirming receipt of an order do not by themselves constitute Seller’s acceptance.
4.3 A binding sale contract is formed only when Seller:
a. expressly confirms acceptance of the order in writing; or
b. Dispatches the Goods, unless an individual written quotation or agreement expressly establishes another acceptance mechanism.
4.4 Payment by Customer does not oblige Seller to accept an order.
4.5 Seller may refuse an order before acceptance, subject to applicable law.
4.6 Seller is not required to provide a reason for refusal of an unaccepted order.
4.7 Where Seller refuses an unaccepted order for which payment has already been collected, Seller’s obligation is limited to refunding the amount collected for the Goods not supplied.
4.8 Seller may refuse, suspend or cancel supply where reasonably necessary because of:
a. stock or raw-material unavailability;
b. manufacturer or upstream supplier failure;
c. manifest pricing, currency, calculation or system error;
d. suspected fraud;
e. payment reversal or abusive chargeback;
f. inaccurate Customer information;
g. inability to verify Customer, payment, VAT or delivery information;
h. sanctions, customs or export-control restrictions;
i. regulatory restrictions;
j. unlawful or unsafe intended use;
k. Customer breach of these Terms; or
l. circumstances described in section 14.
4.9 Where Seller cancels accepted prepaid Goods for reasons not attributable to Customer breach, Seller’s liability concerning the cancelled undelivered Goods is limited, to the maximum extent legally permitted, to refunding amounts paid for those Goods.
5. CONTRACT DOCUMENTS AND PRECEDENCE
5.1 The contract may consist of:
a. an individually negotiated written agreement expressly accepted by Seller;
b. a specific Seller quotation or proforma invoice;
c. Seller’s written order acceptance;
d. a product-specific restriction or Specification expressly identified by Seller;
e. these Terms; and
f. another policy expressly incorporated by Seller.
5.2 In the event of conflict, the documents listed in clause 5.1 apply in the order stated above, but only concerning the matter expressly addressed by the higher-ranking document.
5.3 Standard terms, purchasing conditions or other contractual wording submitted by a Business Customer are rejected unless Seller expressly accepts them in writing.
5.4 For Business Customers, general Website content, FAQs, articles, guides, educational materials, marketing statements, suggested applications and similar information do not:
a. amend the contract;
b. constitute a Specification;
c. constitute a warranty; or
d. create an additional Seller obligation,
unless expressly incorporated into the relevant contract by Seller.
5.5 Clause 5.4 does not exclude pre-contractual information which mandatory Consumer law expressly makes binding.
5.6 For Business Customers, no oral statement, informal conversation, automated support response, previous commercial practice or course of dealing modifies the contract unless expressly confirmed by Seller in writing.
5.7 A discretionary concession in one transaction does not establish a right or course of dealing for another transaction.
6. CUSTOMER INFORMATION AND ELIGIBILITY
6.1 Customer must provide accurate, complete and current billing, payment, tax, delivery and contact information.
6.2 Seller may request evidence reasonably required to establish:
a. identity;
b. business status;
c. authority to order;
d. VAT status;
e. payment legitimacy;
f. destination eligibility; or
g. regulatory requirements.
6.3 Seller may refuse or suspend supply where relevant information cannot reasonably be verified.
6.4 Customer is responsible, to the extent legally permitted, for additional taxes, costs or losses attributable to materially false or inaccurate information supplied by Customer.
6.5 Seller may restrict countries, territories, addresses, customer types or applications to which particular Goods are supplied.
6.6 Availability of Website access or checkout does not oblige Seller to accept an order for every Customer or destination.
7. NATURE OF GOODS, HANDLING AND INTENDED USE
7.1 Fragrance oils, perfume oils, essential oils, aroma molecules and similar Goods are raw materials unless Seller expressly states otherwise.
7.2 They are not finished perfumes, cosmetics, foods, medicines or ready-to-use consumer products.
7.3 Goods must not be applied directly and undiluted to skin unless Seller expressly identifies that specific Good as suitable for such use.
7.4 Unless expressly confirmed by Seller for a specific Good and application, Goods must not be used for:
a. ingestion;
b. food or beverage applications;
c. animal feed;
d. vaping or e-cigarette liquids;
e. medicinal products; or
f. any use prohibited by applicable law, applicable Documentation or an IFRA restriction.
7.5 Product-specific restrictions prevail over general usage information.
7.6 Customer must not knowingly use, formulate, manufacture, market, distribute or resell Goods contrary to applicable law or product-specific restrictions.
7.7 Customer is responsible for reading and following applicable SDS handling, storage, exposure-control and safety information.
7.8 Business Customers are responsible for ensuring that employees, contractors and downstream recipients receive any safety information which applicable law requires them to receive.
7.9 Seller does not warrant fitness for a particular Customer formulation, process, base, packaging system, commercial result or finished-product application unless Seller expressly agrees otherwise in writing.
8. TESTING, FORMULATION AND DOWNSTREAM RESPONSIBILITY
8.1 Customer is solely responsible for determining whether Goods are suitable for Customer’s intended:
a. formulation;
b. dosage;
c. base;
d. manufacturing process;
e. packaging;
f. application;
g. end use; and
h. target market.
8.2 Customer must conduct appropriate compatibility, stability, performance and safety testing before commercial-scale production.
8.3 Customer assumes the commercial risk of manufacturing without adequate prior testing.
8.4 Compatibility, stability, colour behaviour, solubility, curing, diffusion, scent strength, persistence and other characteristics may be affected by factors outside Seller’s control.
8.5 Usage percentages, formulation examples, application suggestions and technical guidance are informational starting points and do not replace Customer validation.
8.6 IFRA maximum concentrations are maximum concentrations for the applicable use category and are not recommended dosage levels.
8.7 Customer is solely responsible for its finished product and for determining whether that product may lawfully be manufactured, labelled, advertised, distributed or placed on the intended market.
8.8 Seller’s sale of Goods does not constitute approval of Customer’s formulation or intended application.
9. REGULATORY COMPLIANCE AND DOCUMENTATION
9.1 Customer is solely responsible for downstream legal and regulatory obligations arising from Customer’s use, formulation, manufacture, marketing or resale of Goods.
9.2 Such obligations may include, without limitation:
a. CLP classification and labelling;
b. REACH;
c. IFRA compliance;
d. UFI and Poison Centre Notification;
e. cosmetics legislation;
f. cosmetic safety assessment;
g. detergents legislation;
h. biocides legislation;
i. aerosol requirements;
j. packaging;
k. labelling;
l. language requirements;
m. traceability;
n. transport requirements; and
o. national market requirements.
9.3 Supply of Goods or Documentation does not constitute regulatory approval, certification or confirmation of Customer’s finished product.
9.4 Documentation ordinarily supplied
Seller provides or makes available such Documentation as Seller ordinarily supplies for the relevant Good or is legally required to provide.
9.5 Depending on the Good, Documentation may include:
a. Safety Data Sheet;
b. IFRA Certificate;
c. Allergen Declaration; and
d. Certificate of Analysis where available or applicable.
9.6 Documentation is supplied in the language or languages Seller makes available, subject to any mandatory language requirement legally applicable to Seller.
9.7 Seller is not required to commission a new laboratory analysis, generate a new CoA or create bespoke Documentation merely because Customer or a third party requests it.
9.8 No additional documentation obligation
Except where mandatory law expressly requires otherwise, Seller has no obligation to prepare, obtain, complete, sign or provide any additional:
a. certificate;
b. declaration;
c. questionnaire;
d. regulatory opinion;
e. technical assessment;
f. safety assessment;
g. supplier questionnaire;
h. assessor-specific document; or
i. customer-specific statement.
9.9 Without limitation, Seller is not obliged to provide:
a. CPSR documentation;
b. PIF documentation;
c. QRA reports;
d. finished-product safety assessments;
e. finished-product regulatory assessments;
f. bespoke compliance declarations;
g. proprietary fragrance formulae;
h. complete percentage composition of proprietary fragrance mixtures;
i. manufacturer-confidential formulation information;
j. confidential upstream supplier information or identity where disclosure is not legally required; or
k. certification of Customer’s finished product.
9.10 Seller’s refusal or inability to disclose proprietary or confidential information does not constitute non-conformity, breach of contract or failure to supply the Goods ordered.
9.11 Source and provenance
Documentation and regulatory data may reproduce, derive from or rely upon information supplied by manufacturers, formulators and upstream suppliers.
9.12 Seller may extract, structure, translate, normalise, reproduce or electronically process such information.
9.13 Unless expressly stated otherwise, Seller does not independently laboratory-test or independently verify every upstream data point.
9.14 Responsibility for inaccurate underlying upstream information is excluded or limited only to the extent legally permitted.
9.15 Customer remains responsible for determining whether current Documentation is applicable to Customer’s actual formulation and intended use.
9.16 Updates
Documentation may be amended following new upstream, technical or regulatory information.
9.17 Customer must use the current applicable version where Customer’s regulatory obligations require current information.
9.18 Seller has no general obligation to individually notify every Customer of every Documentation change unless:
a. applicable law expressly requires Seller to notify that Customer;
b. Seller has expressly undertaken such notification service; or
c. Seller chooses to do so.
9.19 Document integrity
Documentation applies only to the Good, product code, version and, where relevant, Batch to which it relates.
9.20 Customer must not knowingly:
a. apply Documentation for one Good to another;
b. present superseded Documentation as current after knowing it has been replaced;
c. alter product identity, Seller identity, classification, UFI, version or regulatory information in a misleading manner;
d. represent Documentation as regulatory approval of Customer’s finished product; or
e. represent Seller as manufacturer, formulator, Responsible Person, safety assessor or regulatory approver of Customer’s finished product.
9.21 UFI
Any UFI assigned by Seller identifies only the Seller mixture to which it relates.
9.22 Customer must not use Seller’s UFI as the UFI of a different downstream mixture or finished product.
9.23 Any proposed use of Seller’s UFI in connection with unchanged repackaging or redistribution of the identical Seller mixture requires:
a. Seller’s prior written authorisation; and
b. full compliance with applicable law.
9.24 Corrective action
Where Seller issues a product-specific regulatory, safety or Documentation notice, Business Customer must take reasonable steps necessary to comply with that notice in relation to affected Goods.
9.25 Seller may suspend supply, replace or withdraw obsolete Documentation, or take other lawful corrective action where Seller considers this necessary for regulatory or safety reasons.
10. SPECIFICATIONS, BATCH VARIATION, SAMPLES AND PRODUCT CHANGES
10.1 For Business Customers, technical conformity is assessed primarily against the Specification expressly identified by Seller for the relevant Good.
10.2 Reasonable Batch-to-Batch variation may occur, including in:
a. colour;
b. clarity;
c. viscosity;
d. specific gravity;
e. refractive index; and
f. minor olfactory nuance.
10.3 Such variations do not constitute non-conformity for Business Customers where Goods remain within the applicable Specification or commercially accepted production tolerance.
10.4 Images, colour representations, scent notes, note pyramids, fragrance profiles, descriptive adjectives and general product descriptions are illustrative or informational and are not technical Specifications for Business Customers.
10.5 Mandatory Consumer conformity requirements remain unaffected.
10.6 Fragrance perception is inherently subjective.
10.7 Differences in perceived:
a. scent strength;
b. diffusion;
c. persistence;
d. sweetness;
e. freshness;
f. similarity;
g. character; or
h. personal preference
do not constitute an objective defect where the correct Good has been supplied and complies with applicable objective requirements.
Samples
10.8 Samples and smaller pack sizes are intended to allow Customer evaluation before larger-volume purchasing.
10.9 A sample does not guarantee absolute sensory identity between every future Batch.
10.10 Customer remains responsible for validating later Batches where sensory or technical consistency is commercially critical to Customer’s application.
Product changes
10.11 For future orders, Seller may change packaging, upstream source, manufacturing arrangements or accept upstream reformulation or technical adjustment.
10.12 Seller is not obliged to maintain historic packaging, upstream manufacturing source, composition or technical characteristics indefinitely.
10.13 Nothing in clauses 10.11-10.12 permits Seller to supply materially different Goods under an already accepted order where doing so would breach an express Specification or mandatory law.
10.14 Seller may discontinue any Good for future orders.
10.15 Purchase of Goods grants no:
a. product exclusivity;
b. territory;
c. reserved production capacity;
d. continued availability; or
e. right to future supply,
unless expressly agreed in writing.
11. WEIGHTS AND MEASURES
11.1 Goods stated in grams or kilograms are sold by mass, not liquid volume.
11.2 Different densities may cause different apparent fill levels between Goods of the same declared mass.
11.3 Goods are filled using measuring equipment maintained for commercial filling in accordance with applicable requirements.
11.4 Declared net quantity is subject to applicable legal metrology requirements and legally permitted tolerances.
11.5 A difference within an applicable legally permitted tolerance does not constitute short shipment or non-conformity.
Weight claims
11.6 A claim concerning net quantity must contain sufficient evidence to permit reliable verification.
11.7 Seller may require:
a. product identification;
b. Batch identification;
c. photographs;
d. gross measured weight;
e. verified or reasonably established tare weight; and
f. details of weighing equipment and method.
11.8 Seller may reject evidence which does not reasonably establish accurate net mass.
11.9 Measurements from calibrated or independently verifiable equipment may be considered where appropriate.
12. PRICES, VAT, PROMOTIONS AND PAYMENT
12.1 The price offered for an order is the price displayed when Customer submits the order or contained in the applicable quotation, subject to these Terms and correction of manifest error.
12.2 Seller may correct manifest:
a. pricing errors;
b. typographical errors;
c. currency errors;
d. system errors;
e. discount errors; or
f. calculation errors.
12.3 Seller is not obliged to accept or fulfil an order at a price which is plainly or materially erroneous.
12.4 Where such an error is discovered before Dispatch, Seller may cancel the affected item or order and refund the corresponding amount paid.
VAT and taxes
12.5 VAT and other taxes are charged, exempted or accounted for as required by applicable law according to:
a. transaction type;
b. Customer status; and
c. destination.
12.6 Customer must provide accurate VAT and billing information.
12.7 Seller may refuse or correct VAT treatment based on an invalid, unverifiable or inapplicable VAT registration.
12.8 Customer is responsible, to the extent legally permitted, for additional tax or cost attributable to materially inaccurate information supplied by Customer.
Promotions
12.9 Discounts, promotional codes, rewards and loyalty benefits are subject to the terms applicable to the relevant promotion.
12.10 Discounts do not combine unless Seller expressly states otherwise.
12.11 Seller may reject or correct an order involving:
a. promotion misuse;
b. unintended discount stacking;
c. duplicated benefits;
d. exploitation of a system malfunction; or
e. manifest technical pricing error.
Payment
12.12 Seller determines available payment methods.
12.13 Bank-transfer orders need not be prepared, produced or Dispatched before cleared funds are received unless Seller expressly agrees otherwise.
Business Customers
12.14 Business Customers must pay amounts without deduction, withholding, counterclaim or set-off to the maximum extent legally permitted unless Seller expressly agrees otherwise or the counterclaim has been finally determined.
12.15 Overdue Business Customer amounts may accrue statutory late-payment interest and recoverable collection costs.
12.16 Seller may suspend production, Dispatch, Digital Tool access or further supply while an undisputed amount remains overdue.
12.17 Fraudulent, abusive or knowingly unjustified chargebacks constitute material breach.
12.18 Clause 12.17 does not restrict a payment remedy which mandatory Consumer law expressly provides.
13. BULK ORDERS AND MADE-TO-ORDER GOODS
13.1 Bulk Orders and Made-to-Order Goods may be subject to:
a. individual quotation;
b. minimum quantities;
c. production increments;
d. individual packaging arrangements;
e. freight terms;
f. specific lead times; and
g. advance payment.
13.2 Bulk prices and discounts apply only where expressly offered by Seller or stated in the applicable quotation.
13.3 Quantities of different product codes are not aggregated for product-specific quantity thresholds unless Seller expressly agrees otherwise.
13.4 A bulk quotation is specific to the:
a. Customer;
b. Good;
c. quantity;
d. destination; and
e. date issued.
13.5 Seller is not obliged to honour an expired quotation.
13.6 Production timing begins only after:
a. a binding order has been formed;
b. Seller possesses information required to fulfil the order; and
c. any required payment has cleared.
Business Customer cancellation
13.7 A Business Customer has no unilateral right to cancel or reduce an accepted Bulk Order or order for Made-to-Order Goods.
13.8 Seller may refuse cancellation after Seller has incurred or committed to:
a. upstream procurement;
b. manufacturer ordering;
c. production;
d. blending;
e. premixing;
f. filling;
g. packaging; or
h. other order-specific preparation.
13.9 Where Seller voluntarily permits cancellation, Business Customer remains liable for reasonable committed and non-recoverable costs caused by the cancellation.
13.10 Seller is not required to accept return of unused, surplus or excess Bulk or Made-to-Order Goods.
13.11 Mandatory Consumer exceptions concerning personalised or specially produced Goods apply only to the extent required by law.
14. AVAILABILITY, LEAD TIMES AND EVENTS OUTSIDE SELLER’S CONTROL
14.1 Processing, procurement, production, restocking, Dispatch, transit and delivery periods stated by Seller are estimates unless Seller expressly guarantees a specific date in writing.
14.2 Selection of expedited or premium carrier service affects carrier transit service after Dispatch only.
14.3 It does not create priority in Seller’s:
a. procurement;
b. processing;
c. production;
d. filling; or
e. warehouse queue.
14.4 Website stock information does not constitute an irrevocable reservation before Seller accepts the order.
14.5 Seller may make partial deliveries or split an order where reasonably necessary.
14.6 Seller may cancel an unavailable undelivered line and refund the corresponding amount, subject to mandatory law.
Events outside Seller’s reasonable control
14.7 Seller is not liable, to the maximum extent legally permitted, for failure or delay caused by events for which Seller is not legally responsible, including:
a. manufacturer or supplier delay;
b. raw-material shortage;
c. production interruption;
d. carrier disruption;
e. freight disruption;
f. strikes;
g. customs action;
h. regulatory change;
i. government restriction;
j. sanctions;
k. export control;
l. utility failure;
m. telecommunications or IT disruption;
n. cyber-security incidents;
o. fire;
p. flood;
q. extreme weather;
r. war;
s. civil disturbance;
t. terrorism;
u. epidemic or pandemic; or
v. comparable external events.
14.8 During such circumstances Seller may, to the extent legally permitted:
a. suspend performance;
b. extend estimated fulfilment periods;
c. allocate available stock between customers;
d. make partial supply; or
e. cancel the affected undelivered part.
14.9 Where Seller cancels prepaid undelivered Goods under this section, Seller’s obligation concerning those Goods is limited to refunding their price, except where mandatory law requires otherwise.
Manufacture and Dispatch
14.10 Dispatch date is not necessarily manufacture date.
14.11 Goods may be manufactured and quality-released in Batches before being stored and subsequently filled against individual Customer orders.
14.12 Normal inventory holding between manufacture and Dispatch does not by itself constitute deterioration or non-conformity.
14.13 For Business Customers, Seller gives no minimum remaining shelf-life commitment at delivery unless expressly agreed in writing.
15. SHIPPING, DELIVERY, RISK AND TITLE
15.1 Available shipping methods, destination restrictions and charges are those displayed at checkout or stated in the applicable quotation.
15.2 Customer is responsible for complete and accurate delivery details.
15.3 Additional costs attributable to:
a. incorrect address;
b. incomplete address;
c. remote-area classification;
d. failed delivery;
e. refusal to accept;
f. failure to collect;
g. storage;
h. rerouting;
i. redelivery; or
j. Customer-caused return
may be charged to Customer to the extent permitted by law.
Business Customers
15.4 For Business Customers, risk passes when Goods are handed to the first carrier unless another written Incoterm or transport arrangement applies.
15.5 Carrier delay, loss or damage after risk has passed does not constitute Seller liability except where Seller is independently legally responsible for the relevant loss.
15.6 Business Customer must promptly notify Seller of a carrier incident where Seller is contractual shipper and a carrier claim may be available.
15.7 Without assuming liability for the shipment, Seller may elect to assist with or pursue a carrier claim.
15.8 Any payment made to a Business Customer solely as a result of a carrier recovery may be limited to the amount actually recovered in respect of the affected Goods, subject to applicable law.
Consumers
15.9 Where Seller arranges delivery to a Consumer, transfer of risk is determined exclusively according to mandatory applicable Consumer law.
Failed delivery
15.10 Customer must take reasonable steps to accept or collect delivery.
15.11 A Business Customer parcel returned because Business Customer failed to accept or collect it does not automatically cancel the contract or create a refund entitlement.
15.12 Seller may require payment of return, storage, handling and redelivery charges before resending such parcel.
Freight and Incoterms
15.13 Orders requiring individual freight arrangements are governed by the applicable quotation.
15.14 Where a quotation specifies an Incoterm, including EXW – Incoterms® 2020, transport, collection, delivery and risk are governed by the stated Incoterm and quotation.
15.15 No general Website threshold overrides a specific written freight term in the applicable quotation.
Retention of title
15.16 Title remains with Seller until Seller has received full payment for the relevant Goods.
15.17 Transfer of risk is independent from transfer of title.
15.18 Until title passes, a Business Customer must not pledge, charge or grant security over unpaid Goods.
16. CUSTOMS, IMPORTATION, SANCTIONS AND ONWARD EXPORT
16.1 Customer is responsible for import duties, customs charges, taxes, licences and destination formalities except where Seller expressly assumes responsibility.
16.2 Seller is not liable for customs delay, detention or seizure attributable to Customer, destination restrictions or applicable law.
16.3 Customer bears costs caused by Customer’s failure to pay applicable duties or complete legally required import formalities, to the extent legally permitted.
16.4 Customer is solely responsible for ensuring any onward export, transfer or resale complies with:
a. sanctions;
b. export controls;
c. customs requirements; and
d. applicable chemical regulation.
16.5 Delivery by Seller to one authorised destination does not constitute approval of onward shipment.
16.6 Seller may refuse or suspend supply where Seller reasonably considers a transaction to create sanctions, export-control, fraud or regulatory risk.
17. INSPECTION AND CLAIMS – BUSINESS CUSTOMERS
This section applies only to Business Customers.
17.1 Business Customer must inspect Goods promptly after delivery.
Transit damage and shortage
17.2 Visible parcel damage, leakage or apparent shortage must be:
a. recorded with the carrier where reasonably possible; and
b. reported to Seller within 48 hours of receipt.
17.3 Business Customer must provide:
a. photographs;
b. parcel label;
c. order identification; and
d. other reasonably necessary evidence.
17.4 Relevant packaging must be retained where reasonably necessary.
17.5 Failure to provide timely notice or sufficient evidence may result in rejection of the claim to the maximum extent legally permitted.
17.6 Where transit risk had already passed under section 15, notification of damage does not transfer that risk back to Seller.
Apparent non-conformity
17.7 Any apparent quality or conformity issue reasonably identifiable during initial inspection must be reported within 14 days after delivery.
17.8 An apparent quality claim must be raised before Business Customer uses more than 10% of the quantity supplied under the affected Good and Batch, unless the alleged issue could not reasonably have been detected before that level of use.
17.9 Once a material alleged issue becomes apparent, Business Customer must stop further use, processing, mixing, decanting or material alteration so far as reasonably practicable.
Latent issues
17.10 An alleged issue which could not reasonably have been identified during initial inspection must be notified without undue delay after discovery.
17.11 Nothing in this section extends any statutory limitation or prescription period.
Evidence
17.12 Customer must provide sufficient information to permit investigation, including where relevant:
a. order number;
b. product code;
c. Batch or Lot number;
d. quantity affected;
e. quantity used;
f. detailed description;
g. photographs;
h. manufacturing information;
i. storage information; and
j. technical or analytical evidence.
17.13 Business Customer must preserve sufficient remaining material and original identification where reasonably possible.
17.14 Seller may rely upon:
a. Batch records;
b. Specifications;
c. upstream Documentation;
d. release records;
e. retained reference samples; and
f. relevant quality-control records.
17.15 Seller may reject or limit a claim where reliable investigation or attribution has been materially prejudiced because Business Customer:
a. continued using the Good after discovering the issue;
b. substantially consumed it;
c. mixed or diluted it;
d. contaminated it;
e. decanted it without adequate traceability;
f. stored it improperly; or
g. otherwise materially altered it.
17.16 Seller may request further technical or independent analytical evidence where reasonably necessary.
17.17 Unless Seller agrees otherwise, Business Customer bears its own investigation and testing costs except where applicable law requires reimbursement.
Remedies
17.18 Where Seller reasonably verifies, or an objective non-conformity is otherwise established, and the non-conformity is attributable to Seller, Seller may, at Seller’s option and to the maximum extent legally permitted:
a. replace the affected quantity;
b. issue credit for the affected quantity; or
c. refund the price paid for the affected quantity.
17.19 To the maximum extent legally permitted, clause 17.18 provides the Business Customer’s sole contractual remedy for non-conforming Goods.
18. OPENED CHEMICAL MIXTURES
18.1 Once an Original Seal of a fragrance oil, perfume oil, essential oil, aroma molecule or other chemical mixture has been broken, that Good is not eligible for a voluntary:
a. return;
b. exchange; or
c. change-of-mind refund.
18.2 An opened chemical mixture must not be shipped or returned to Seller unless:
a. Seller expressly instructs Customer in writing to return it; or
b. mandatory law requires that specific return.
18.3 This restriction exists because after opening Seller cannot verify:
a. handling;
b. storage;
c. contamination;
d. adulteration;
e. dilution;
f. oxidation;
g. exposure; or
h. chemical integrity.
18.4 An opened chemical mixture will never be reintroduced into Seller’s commercial stock or offered for resale by Seller.
18.5 Opening does not itself extinguish a legally valid claim that the Good was objectively non-conforming at the legally relevant time.
18.6 Customer raising such a claim must:
a. retain the Good safely;
b. preserve its original identification;
c. stop unnecessary further use; and
d. provide evidence reasonably required for investigation.
18.7 Where an opened-Goods claim is accepted, Seller may, where legally permitted:
a. provide the applicable remedy without physical return; and
b. instruct Customer to retain or safely dispose of the Good.
18.8 Customer must not unilaterally send opened chemical mixtures to Seller.
18.9 Where an unauthorised opened chemical mixture is shipped to Seller, Seller may refuse delivery and Customer bears resulting transport, storage or return costs to the extent legally permitted.
19. STORAGE, SHELF LIFE AND PRODUCT AGE
19.1 Customer must comply with product-specific storage requirements stated in applicable Documentation.
19.2 In the absence of a more specific requirement, Goods should be:
a. tightly closed;
b. retained in suitable original or compatible containers;
c. protected from direct sunlight;
d. protected from excessive heat;
e. protected from moisture;
f. protected from contamination; and
g. protected from unnecessary air exposure.
19.3 Unless product-specific Documentation states otherwise, 24 months from manufacture is Seller’s general recommended shelf-life reference for unopened fragrance materials.
19.4 Once opened, Seller generally recommends use within 6 months.
19.5 These periods are recommendations and do not constitute:
a. a commercial guarantee;
b. a guaranteed expiry date; or
c. an unconditional stability warranty.
19.6 Natural ageing may include:
a. colour change;
b. hazing;
c. crystallisation;
d. viscosity change; or
e. olfactory drift.
19.7 Opening, decanting, oxygen exposure, heat, light, contamination and Customer handling may shorten usable life.
19.8 Seller is not responsible to the extent deterioration is attributable after delivery to Customer:
a. storage;
b. contamination;
c. handling;
d. processing; or
e. misuse.
19.9 For Business Customers, Seller may reject age- or storage-related claims where Goods are beyond the relevant recommended period or appropriate storage cannot reasonably be demonstrated, to the maximum extent legally permitted.
19.10 Mandatory Consumer conformity rights remain unaffected.
20. RETURNS AND CANCELLATION – BUSINESS CUSTOMERS
This section applies only to Business Customers.
20.1 Business Customers have no statutory Consumer change-of-mind withdrawal right.
20.2 Once an order has been accepted, Business Customer has no unilateral right to cancel it.
20.3 Seller may voluntarily agree to cancellation in writing.
20.4 After Dispatch, Seller does not accept Business Customer change-of-mind:
a. returns;
b. exchanges; or
c. refunds.
20.5 Bulk Orders and Made-to-Order Goods are additionally governed by section 13.
20.6 Goods must not be returned without Seller’s prior written authorisation.
20.7 Seller may refuse unauthorised returns.
20.8 Seller’s voluntary acceptance of any:
a. return;
b. refund;
c. cancellation;
d. replacement;
e. credit; or
f. commercial concession
does not establish a contractual right or course of dealing for another transaction.
21. CONSUMER WITHDRAWAL
This section applies only where Customer legally qualifies as a Consumer and a statutory distance-contract withdrawal right applies.
Withdrawal period
21.1 Where applicable, Consumer may exercise the statutory withdrawal right at any time after conclusion of the contract and before expiry of 14 calendar days from the legally applicable delivery date.
21.2 Where Goods are delivered in separate shipments, the applicable commencement date is determined by mandatory Consumer law.
Exercising withdrawal
21.3 Consumer must communicate an unequivocal decision to withdraw before expiry of the applicable period.
21.4 Notice may be sent to: sales@perfumedom.com or Seller’s registered postal address stated below.
21.5 Consumer may use the Model Withdrawal Form, but use of the form is not mandatory where another legally sufficient unequivocal notice is provided.
Returning eligible Goods
21.6 Where Goods are legally eligible for return following withdrawal, Consumer must return them without undue delay and within the statutory return period after communicating withdrawal.
21.7 Consumer bears the direct return cost where applicable law permits Seller to impose that cost.
21.8 Consumer must follow reasonable return and chemical-transport instructions supplied by Seller.
Reimbursement
21.9 Seller shall make any reimbursement required by mandatory law within the applicable statutory period.
21.10 Seller may withhold reimbursement until Seller:
a. receives the returned Goods; or
b. receives sufficient evidence that they have been sent back,
where mandatory law permits such withholding.
21.11 Seller is not required to reimburse supplementary delivery costs resulting from Consumer choosing a delivery method more expensive than Seller’s least expensive standard delivery option, to the extent permitted by law.
21.12 Reimbursement shall use the payment method required by mandatory law unless Consumer expressly agrees to another method which does not impose prohibited fees.
Diminished value
21.13 Consumer is responsible for diminished value resulting from handling beyond that necessary to establish the nature, characteristics and functioning of Goods, to the extent provided by mandatory law.
21.14 Where opening, contamination risk, exposure or other Consumer handling materially reduces the legally recoverable value of a chemical mixture, Seller may deduct the resulting legally permitted diminution from reimbursement.
21.15 Where legally justified by the actual loss of value, that diminution may represent a substantial proportion, or the full recoverable value, of the affected Good.
Sealed chemical mixtures
21.16 Certain chemical mixtures are supplied with an Original Seal to protect product integrity and provide evidence of first opening.
21.17 Where a specific sealed Good falls within the statutory exception for sealed Goods not suitable for return for genuine health-protection or hygiene reasons after opening, the statutory withdrawal right ceases when Consumer breaks the Original Seal after delivery.
21.18 The application of clause 21.17 is determined by mandatory law and the nature and packaging of the particular Good.
21.19 Where mandatory law preserves withdrawal despite opening, Consumer must not send the opened chemical mixture to Seller without Seller’s return instructions.
21.20 Seller may, consistently with mandatory law, direct that the material be:
a. returned by an appropriate method;
b. collected;
c. retained; or
d. safely disposed of.
Other statutory withdrawal exceptions
21.21 Where, after delivery, Goods become inseparably mixed with other items and the applicable statutory exception applies, the withdrawal right is excluded to the extent provided by law.
21.22 Where Goods are made to Consumer’s specifications or are clearly personalised and the applicable statutory exception applies, the withdrawal right is excluded.
Conformity distinguished from withdrawal
21.23 Absence or loss of a change-of-mind withdrawal right does not extinguish a mandatory statutory conformity right.
21.24 Seller grants no additional voluntary Consumer withdrawal or return rights beyond those expressly stated or required by mandatory law.
22. WARRANTIES, CONFORMITY AND LIABILITY
General
22.1 Seller warrants that at Dispatch Goods materially correspond to the Good ordered and any applicable express Specification, subject to normal permitted variation and mandatory law.
22.2 Seller gives no separate commercial guarantee of durability unless expressly identified as such in writing.
Business Customers
22.3 Seller gives no voluntary warranty that Goods are:
a. fit for Customer’s particular purpose;
b. compatible with Customer’s base;
c. suitable for Customer’s formulation;
d. capable of a particular commercial performance; or
e. sufficient to make Customer’s finished product compliant,
unless Seller expressly agrees otherwise.
22.4 Seller is not responsible to the extent a loss or failure was caused by:
a. Customer formulation;
b. inadequate Customer testing;
c. Customer finished product;
d. inaccurate Customer data;
e. incorrect Customer instructions;
f. misuse;
g. prohibited use;
h. improper storage;
i. contamination after delivery;
j. Customer alteration;
k. repackaging;
l. decanting;
m. resale;
n. use contrary to Documentation; or
o. Customer downstream regulatory failure.
Limitations which are legally permitted
22.5 Only where, and only to the extent that, applicable law permits liability to be excluded or limited by these Terms:
a. Seller shall not be liable for loss of profit, revenue, production, anticipated savings, business opportunity or goodwill, or indirect or consequential commercial loss; and
b. Seller’s aggregate monetary liability relating to a particular claim shall not exceed the amount paid for the specific Goods or Digital Service directly giving rise to that claim.
22.6 No limitation in these Terms applies to any basis, degree or category of liability which applicable law does not permit Seller to exclude or limit.
22.7 In particular, nothing in these Terms purports to exclude or limit liability where such limitation is invalid under applicable Greek law, including Greek Civil Code Article 332, or where liability cannot lawfully be excluded for matters such as intent, gross negligence, death, personal injury or infringement of legally protected personal interests.
22.8 If a limitation is unenforceable in relation to one particular basis of liability, that does not prevent it applying to another basis or category for which limitation is legally permissible.
Consumers
22.9 Where Customer qualifies as a Consumer, this section applies only to the extent permitted by mandatory Consumer law.
22.10 Nothing in these Terms removes a statutory conformity remedy which mandatory law does not permit Seller to exclude.
23. BUSINESS CUSTOMER INDEMNITY
23.1 Business Customer shall indemnify and hold Seller harmless, to the maximum extent legally permitted, against third-party:
a. claims;
b. penalties;
c. liabilities;
d. damages;
e. losses; and
f. reasonable legal, regulatory and professional costs
to the extent caused by:
a. Business Customer’s formulation;
b. Business Customer’s finished product;
c. regulatory non-compliance;
d. product claims or marketing;
e. labelling;
f. packaging or repackaging;
g. decanting or processing;
h. storage;
i. resale or onward supply;
j. misuse of Documentation;
k. misuse of Seller UFI;
l. prohibited or unlawful use;
m. unlawful onward export; or
n. representation that Seller manufactured, approved, certified or assumed regulatory responsibility for Business Customer’s finished product.
23.2 This indemnity does not transfer liability which applicable law prohibits Seller from transferring.
23.3 This section survives completion, cancellation or termination of the relevant commercial relationship.
24. RESALE, REPACKAGING AND CUSTOMER REPRESENTATIONS
24.1 Where Customer:
a. decants;
b. repackages;
c. incorporates;
d. blends;
e. modifies; or
f. resells Goods,
Customer assumes all legal and regulatory obligations arising from Customer’s own role as downstream user, formulator, manufacturer, packager, distributor or supplier.
24.2 Customer is responsible for legally required product and Batch traceability.
24.3 Customer must not remove, alter or replace legally required hazard, product-identity or traceability information in a misleading or unlawful manner.
24.4 Customer must not represent or imply that Seller:
a. manufactured Customer’s finished product;
b. approved Customer’s formulation;
c. performed Customer’s finished-product safety assessment;
d. acts as Customer’s Responsible Person;
e. certified Customer’s finished product; or
f. appointed Customer as an authorised distributor, agent, representative or partner,
unless expressly agreed in writing.
24.5 Purchase creates no:
a. partnership;
b. agency;
c. franchise;
d. distributorship;
e. exclusivity; or
f. representative relationship.
25. CONFIDENTIAL INFORMATION AND REVERSE ENGINEERING
This section applies primarily to Business Customers.
25.1 Non-public commercial, technical, regulatory or product information supplied by Seller and reasonably understood to be confidential remains confidential.
25.2 Confidential Information may include:
a. proprietary composition information;
b. non-public supplier information;
c. non-public technical information;
d. commercial pricing arrangements;
e. unpublished product-development information;
f. software logic;
g. calculation methodologies;
h. database structures;
i. system architecture; and
j. trade secrets.
25.3 Confidential Information does not include information Customer establishes:
a. was lawfully public without breach;
b. was lawfully known before disclosure;
c. was independently and lawfully obtained without restriction; or
d. must be disclosed under mandatory law.
25.4 Business Customer must not use Seller Confidential Information except for the legitimate purpose for which it was supplied.
25.5 Business Customer must not disclose Confidential Information except:
a. where legally required; or
b. to advisers or regulators having a legitimate need to receive it.
25.6 Where legally permissible, Customer shall give Seller reasonable notice before compelled disclosure.
25.7 Business Customer must not reverse engineer Goods, Documentation or Digital Tools primarily to:
a. reproduce a proprietary fragrance composition;
b. obtain confidential formulation information;
c. clone protected Digital Tool functionality; or
d. create a substantially competing proprietary system,
except where applicable law expressly prevents contractual restriction.
25.8 Clause 25.7 does not prohibit legitimate compatibility, quality, safety or legally required regulatory testing.
25.9 Trade-secret obligations survive for as long as the relevant information remains legally protectable.
26. INSPIRED SCENTS AND THIRD-PARTY REFERENCES
26.1 References to commercial perfumes, brands, accords, fragrance families or third-party products are used solely to communicate olfactory character.
26.2 Such references do not indicate:
a. affiliation;
b. sponsorship;
c. endorsement;
d. authorisation; or
e. origin from the referenced third-party brand.
26.3 Goods are supplied independently of the referenced brand.
26.4 Seller does not represent or guarantee that any Good is chemically, technically or olfactorily identical to a third-party commercial perfume.
26.5 Perceived similarity is subjective and is not a contractual Specification.
26.6 All third-party trademarks and names remain the property of their respective owners.
27. DIGITAL TOOLS, CALCULATORS, AI AND GENERATED DOCUMENTS
Nature of Digital Tools
27.1 Seller may make available Digital Tools including:
a. CLP tools;
b. The Lab;
c. formulation tools;
d. IFRA tools;
e. compliance calculators;
f. regulatory workspaces;
g. SDS Generator;
h. regulatory-update services;
i. automated support systems; and
j. AI-assisted functionality.
27.2 Digital Tools are technical assistance systems.
27.3 Unless Seller expressly agrees otherwise, Digital Tool outputs do not constitute:
a. governmental approval;
b. regulatory approval;
c. independent certification;
d. legal advice;
e. appointed professional regulatory advice;
f. professional safety assessment;
g. laboratory analysis; or
h. an unconditional guarantee of regulatory compliance.
Supported scope
27.4 Digital Tools may operate only within supported parameters, substances, concentration ranges, use categories, jurisdictions or functions displayed or technically enabled by the relevant Tool.
27.5 Customer must not circumvent validation controls or deliberately use a Digital Tool outside its supported scope.
Customer inputs
27.6 Customer is solely responsible for the accuracy, completeness, relevance and currency of information Customer enters, selects or uploads.
27.7 Customer must ensure that a formula entered accurately represents the actual formulation being assessed.
27.8 A change in:
a. material;
b. supplier;
c. product version;
d. concentration;
e. formula;
f. application;
g. use category; or
h. another relevant input
may require a new calculation or document.
Source data
27.9 Digital Tools may rely upon:
a. Seller Documentation;
b. manufacturer information;
c. formulator information;
d. upstream supplier information;
e. regulatory datasets;
f. substance databases; and
g. Customer inputs.
27.10 Seller may extract, translate, structure, normalise, map or electronically process such data.
27.11 Unless expressly stated otherwise, Seller does not independently laboratory-test every underlying data point.
Verification and reliance
27.12 Customer remains responsible for reviewing and verifying output before relying upon it for:
a. manufacture;
b. classification;
c. labelling;
d. regulatory submission;
e. SDS preparation;
f. commercial supply; or
g. placing a product on the market.
27.13 Customer must not knowingly rely upon output where:
a. input information is incorrect or incomplete
b. the formulation has changed;
c. relevant Documentation has been superseded; or
d. applicable regulatory requirements have materially changed.
Automated and AI assistance
27.14 Automated, AI-generated or chatbot responses are informational assistance.
27.15 An automated response does not amend:
a. these Terms;
b. an accepted order;
c. a quotation;
d. a Specification;
e. current regulatory Documentation; or
f. an express written statement by an authorised Seller representative.
27.16 Where automated information conflicts with an authoritative source applicable to the matter, the authoritative source prevails.
Regulatory change and versioning
27.17 Chemical classifications, IFRA Standards, regulatory requirements, supplier information and calculation methodologies may change.
27.18 Output generated on an earlier date must not be assumed to remain current indefinitely.
27.19 Seller has no general obligation to individually notify every User whenever:
a. legislation changes;
b. a supplier document changes;
c. a substance classification changes;
d. an IFRA Standard changes; or
e. a Digital Tool dataset changes,
unless mandatory law or a separately purchased notification service requires such notice.
27.20 Regulatory-watch, regulatory-news, timeline, notification or monitoring functionality is informational and does not replace Customer’s own obligation to monitor requirements applicable to Customer.
Corrections and modifications
27.21 Seller may correct, modify, update, replace or withdraw:
a. functionality;
b. calculation logic;
c. datasets;
d. thresholds;
e. substance information;
f. classifications;
g. algorithms;
h. document formats; and
i. technical architecture
for legitimate technical, regulatory, security or operational reasons.
27.22 Seller is not required to preserve obsolete calculation behaviour because an earlier output used it.
27.23 Consumer Digital Services supplied over time remain subject to any mandatory statutory rules concerning service modifications.
SDS Generator
27.24 Where Customer generates an SDS or related regulatory document for Customer’s own mixture, Customer remains responsible for that mixture and for legal duties attaching to Customer’s actual role.
27.25 Use of SDS Generator does not make Seller:
a. manufacturer of Customer’s finished mixture
b. formulator of Customer’s finished mixture;
c. importer of Customer’s finished mixture;
d. Customer’s Responsible Person;
e. Customer’s appointed regulatory consultant;
f. Customer’s safety assessor; or
g. legal supplier of Customer’s finished mixture,
unless Seller expressly assumes that role under a separate written agreement.
27.26 Customer is responsible for verifying that generated Documentation correctly reflects:
a. actual formulation;
b. Customer legal identity and role;
c. intended uses;
d. restrictions;
e. applicable market;
f. applicable language requirements; and
g. information not capable of determination from data available to the Tool.
27.27 Customer must not represent a generated SDS or output as independently:
a. tested;
b. certified;
c. approved; or
d. guaranteed
by Seller or a public authority unless such approval actually exists.
27.28 Seller’s UFI, company identity or regulatory role must not be applied to Customer’s own finished mixture unless legally applicable and expressly authorised.
Licence and permitted use
27.29 Subject to these Terms and applicable service-plan restrictions, Seller grants Customer a limited, revocable, non-exclusive, non-transferable right to use Digital Tools for Customer’s own lawful activities.
27.30 Customer may use legitimately generated outputs for Customer’s own lawful products and internal business purposes.
27.31 Customer has no right, unless expressly authorised, to:
a. resell Digital Tool access
b. sublicense access;
c. operate the Tool as a service bureau;
d. systematically generate regulatory outputs for unrelated third parties as a competing service;
e. white-label the Tool;
f. reproduce Tool functionality; or
g. commercially exploit the Tool independently from Customer’s authorised use.
Accounts and security
27.32 Customer is responsible for maintaining credential confidentiality.
27.33 Customer must promptly notify Seller of suspected unauthorised account access.
27.34 Restricted credentials must not be shared with unauthorised persons.
27.35 Customer must not:
a. circumvent access controls;
b. attempt unauthorised access;
c. access another user’s information without authority;
d. interfere with operation;
e. introduce malicious code;
f. perform abusive scraping or automated extraction;
g. use the Tool for unlawful activity; or
h. reverse engineer protected functionality except where applicable law expressly prevents restriction.
Uploaded information
27.36 Customer must have the legal right to upload and use all formulae, documents, data and other material submitted to Digital Tools.
27.37 Customer is responsible for infringement, breach of confidence or unlawful disclosure caused by material Customer uploads without authority.
27.38 Entering a Customer formula does not by itself transfer ownership of that formula to Seller.
27.39 Customer grants Seller the limited technical rights reasonably necessary to process Customer inputs for:
a. provision of the requested functionality;
b. system operation;
c. security;
d. error investigation; and
e. legally required compliance.
Records and service availability
27.40 Digital Tools are not Customer’s sole permanent regulatory or commercial archive unless Seller expressly offers an archival service.
27.41 Customer must retain records Customer is legally or commercially required to retain.
27.42 Seller does not guarantee uninterrupted, permanently available or error-free access.
27.43 Seller may suspend Digital Tool access for:
a. maintenance;
b. security;
c. abuse prevention;
d. correction;
e. regulatory updates;
f. technical changes; or
g. legitimate operational reasons.
27.44 Free Digital Tools may be modified, replaced, restricted or discontinued at any time, subject to mandatory law.
27.45 Paid Digital Tools may be subject to additional terms concerning:
a. price;
b. billing;
c. renewal;
d. usage limits;
e. cancellation;
f. duration; and
g. availability.
27.46 Where service-specific terms expressly conflict with this section, the service-specific terms govern the relevant service.
Consumer commencement of paid Digital Services
27.47 Where a Consumer requests supply of paid digital content or a paid Digital Service before expiry of any statutory withdrawal period, Seller may require the Consumer’s express prior consent to immediate commencement and any acknowledgement concerning loss or limitation of withdrawal rights required by law.
27.48 A Consumer loses a statutory withdrawal right only where and to the extent applicable law validly provides for that loss.
Digital Tool liability
27.49 Business Customer use is additionally subject to section 22.
27.50 Seller is not responsible to the extent incorrect output results from:
a. incorrect Customer input;
b. incomplete Customer input;
c. obsolete Customer input;
d. incorrect product selection;
e. incorrect use category;
f. Customer modification; or
g. continued use after Customer knows relevant source information has materially changed.
27.51 Mandatory Consumer rights concerning digital content and digital services remain unaffected.
28. INTELLECTUAL PROPERTY, DATABASES AND WEBSITE USE
28.1 Purchase of Goods, Website access and Digital Tool use do not transfer ownership of Seller intellectual property.
28.2 Seller retains all applicable rights in:
a. trademarks;
b. trade names;
c. software;
d. Digital Tools;
e. databases;
f. interfaces;
g. calculation systems;
h. original Website content;
i. photography;
j. graphics;
k. text;
l. templates; and
m. other proprietary materials.
28.3 Lawful use of generated Documentation does not transfer ownership of:
a. underlying software;
b. database structures;
c. calculation methodologies;
d. templates;
e. architecture; or
f. Seller branding.
28.4 Customer must not falsely represent itself as Seller or an authorised Seller representative.
28.5 Customer must not, without Seller’s written authorisation and except where law expressly permits:
a. systematically reproduce Website content;
b. republish substantial portions of Seller databases;
c. scrape or bulk-extract Seller data;
d. commercially reproduce Seller Documentation libraries;
e. create a competing database substantially derived from Seller proprietary data; or
f. systematically harvest Digital Tool outputs.
28.6 Business Customers must not use Seller’s proprietary Website content, Digital Tools, Documentation library or protected datasets primarily to train, fine-tune, benchmark or develop a competing artificial-intelligence model, machine-learning system, compliance database or substantially competing digital product without Seller’s written authorisation, except where applicable law expressly prevents such restriction.
29. SUSPENSION, REFUSAL AND TERMINATION
29.1 Seller may refuse further supply, suspend an order, restrict an account or suspend Digital Tool access where reasonably necessary because of:
a. overdue payment;
b. fraudulent or abusive chargeback;
c. suspected fraud;
d. misuse of Seller identity;
e. misuse of Documentation;
f. misuse of Seller UFI;
g. material breach of these Terms;
h. unlawful or demonstrably unsafe intended use;
i. sanctions or export-control concern;
j. cyber-security concern;
k. unauthorised access;
l. abusive scraping;
m. attempted circumvention of access controls; or
n. conduct creating material legal, security, regulatory or operational risk.
29.2 Seller may permanently terminate access for material or repeated breach.
29.3 Suspension or termination does not extinguish accrued payment obligations.
29.4 A Business Customer terminated for breach has no right to reimbursement for services already supplied or costs caused by the breach except where applicable law requires otherwise.
29.5 Seller has no obligation to restore expired, deleted or terminated account data unless Seller expressly agreed to a retention obligation or mandatory law requires restoration.
29.6 Provisions intended by their nature to survive termination remain effective, including those relating to:
a. payment;
b. regulatory responsibility;
c. Documentation;
d. confidentiality;
e. intellectual property;
f. liability;
g. indemnity; and
h. prohibited use.
30. DATA PROTECTION
30.1 Seller processes personal data in accordance with applicable data-protection law.
30.2 Further information is contained in Seller’s Privacy Policy and Cookie Policy.
30.3 Nothing in these Terms excludes rights or obligations imposed by mandatory data-protection law.
31. BUSINESS CUSTOMER EVIDENCE AND ELECTRONIC RECORDS
31.1 Seller may lawfully retain records relating to:
a. orders;
b. payments;
c. Dispatch;
d. Batch allocation;
e. Documentation versions;
f. account acceptance;
g. Digital Tool inputs;
h. output versions;
i. service activity; and
j. communications.
31.2 For Business Customer disputes, such records may be relied upon as evidence of the relevant transaction or system activity, subject to contrary evidence and proof of manifest error.
31.3 Nothing in this section makes Seller records conclusively binding where applicable law provides otherwise.
32. AMENDMENTS
32.1 Seller may amend these Terms from time to time.
32.2 For Goods, the version applicable when Seller accepts the relevant order governs that sale.
32.3 A later amendment does not retrospectively alter an accepted sale unless:
a. both parties agree; or
b. mandatory law requires it.
32.4 For ongoing Business Customer use of Digital Tools, the version applicable at the relevant time of use governs that use, subject to any separate paid-service agreement.
32.5 Seller is not required to individually notify Business Customers of general amendments unless Seller expressly agrees otherwise.
32.6 Consumer Digital Services remain subject to mandatory rules governing contractual modifications and notification.
32.7 Each published version may be identified by an effective date and version number.
33. ASSIGNMENT, SEVERABILITY, INTERPRETATION AND NO WAIVER
33.1 Business Customer may not assign or transfer an accepted order or contractual right without Seller’s prior written consent.
33.2 Seller may assign or transfer rights or obligations in connection with:
a. affiliate transfer;
b. restructuring;
c. merger;
d. sale of business; or
e. transfer of relevant assets,
subject to mandatory law.
33.3 If any provision is invalid, unlawful or unenforceable, remaining provisions remain effective.
33.4 An invalid or unenforceable provision shall, where legally permissible, operate to the maximum extent capable of achieving its lawful commercial purpose.
33.5 Failure or delay by Seller in exercising a right does not waive that right.
33.6 Waiver of one breach does not waive another breach.
33.7 Seller’s contractual and statutory rights and remedies are cumulative to the extent legally permitted.
33.8 “Including”, “includes” and similar expressions are illustrative and not limiting.
33.9 Headings are for convenience and do not affect interpretation.
33.10 No discretionary:
a. return;
b. refund;
c. replacement;
d. credit;
e. discount;
f. extension;
g. technical assistance; or
h. commercial concession
creates an obligation to provide equivalent treatment in another case.
34. NOTICES
34.1 Formal Business Customer notices may be sent to the postal or email address appearing on the relevant:
a. order;
b. invoice;
c. quotation; or
d. current Seller contact information.
34.2 Customer is responsible for maintaining accurate contact details.
34.3 Unless mandatory law provides otherwise, references to time and Working Days use local time in Thessaloniki, Greece.
34.4 Consumer withdrawal notices are governed by section 21.
35. GOVERNING LAW AND JURISDICTION
35.1 These Terms and any contractual or non-contractual dispute arising from the Goods, Website or Digital Tools are governed by Greek law.
Business Customers
35.2 The courts of Thessaloniki, Greece shall have exclusive jurisdiction over disputes involving Business Customers unless Seller expressly agrees otherwise in writing.
Consumers
35.3 Where Customer legally qualifies as a Consumer, clauses 35.1 and 35.2 apply only to the extent they do not conflict with mandatory applicable rules concerning governing law or jurisdiction.
35.4 Nothing in these Terms deprives a Consumer of a mandatory applicable-law or jurisdictional protection which cannot legally be waived in advance.
36. LANGUAGE
36.1 These Terms may be made available in more than one language.
36.2 To the maximum extent permitted by applicable law, the English version is the controlling version in the event of inconsistency between translations.
37. MODEL WITHDRAWAL FORM FOR CONSUMERS
Complete and return this form only where you legally qualify as a Consumer and wish to withdraw from a contract for which a statutory withdrawal right applies.
To:
HELESSENCE S.M.P.C.
Trading as Perfumedom
Eth. Antistaseos 52
Ampelokipoi 56123
Thessaloniki
Greece
Email: sales@perfumedom.com
I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following Goods:
Order number:
Ordered on / received on:
Name of Consumer(s):
Address of Consumer(s):
Signature of Consumer(s), only if submitted on paper:
Date:
COMPANY DETAILS
HELESSENCE S.M.P.C.
Trading as Perfumedom
Eth. Antistaseos 52
Ampelokipoi 56123
Thessaloniki
Greece
VAT No.: EL802811617
G.E.MI. Registration No.: 183224206000
Email: sales@perfumedom.com